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EthnoConnect® Articles on

Multicultural Diversity & Awareness

Why is There Intercultural Conflict?

In the workplace there is always be conflict as well but it’s usually more difficult to resolve than with personal relationships. There are differences between workers, between workers and supervisors, between departments, between companies, between companies and their customers, between companies and their governing bodies and on it goes. These relationships are usually not as deep or trusting as personal ones making resolving disputes more difficult and challenging.

Interestingly, most workplace conflict is totally unnecessary because they are usually the result of simple misunderstandings, miscommunications or small differences that could be easily resolved if the parties truly knew each other’s motivations. Unfortunately, at work there is rarely the opportunity to develop deep personal relationships and when you add the complexity of cross-cultural differences and the gulf can seem insurmountable. Culture brings unique perspectives on deadlines, conflict resolution, speaking one’s mind, working as a team and much more.

However, with a little training and education people will recognize that they have a lot more in common than they have differences. When cross-cultural conflict is resolved and employees with diverse backgrounds and skills start to work together the potential and promise of diversity in the workplace can be fully realized. Contact us for a free consultation about how to harness the power of diversity in your company by calling (800) 417-7325.

About the Presenter:
Michael Soon Lee, DBA, is a cultural expert and author of eight books about overcoming cultural conflict including, “Cross-Cultural Selling for Dummies” and “Black Belt Negotiating”. Dr. Lee has spoken to over 1,000 organizations around the world such as Coca-Cola, Chevron, Boeing, State Farm Insurance, and Charles Schwab.

About the Author

Michael Soon Lee, DBA, CSP

Michael Soon Lee, DBA, is a cultural expert and author of eight books about overcoming cultural conflict including, “Cross-Cultural Selling for Dummies” and “Black Belt Negotiating”. Dr. Lee has spoken to over 1,000 organizations around the world such as Coca-Cola, Chevron, Boeing, State Farm Insurance, and Charles Schwab.